Refund & Return Policy

At Ekta Biotech – Pavitram Organic, customer satisfaction is important to us. This policy outlines the conditions under which refunds and returns are accepted.

Eligibility for Returns

Products are eligible for return only if they are damaged, defective, or incorrectly delivered. Requests must be raised within 48 hours of delivery.

Non-Returnable Items

Due to the nature of wellness and consumable products, opened or used items cannot be returned or refunded for safety and hygiene reasons.

Return Process

To initiate a return, please contact us with your order details and clear images of the product issue. Our team will review and guide you through the process.

Refund Policy

Once the returned product is inspected and approved, refunds will be processed to the original payment method within 7 to 10 business days.

Replacement Policy

In case of damaged or defective products, we may offer a replacement instead of a refund, based on product availability.

Shipping Charges

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Cancellation Policy

Orders can be cancelled only before dispatch. Once shipped, cancellations are not accepted.

Contact Us

For refund or return-related queries, please contact us at ektabiotech2015@gmail.com.